This course is designed for those individuals working directly on transactional Six-Sigma projects and serving as Black Belts or Green Belts. It is assumed they come from a variety of backgrounds and disciplines and will be working on non-manufacturing business processes across the company. Tools and examples are in direct support of transactional and business operation related projects.
On-Site Course
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Public Course
Currently Unavailable
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Course Objectives:
Upon completion of the course the participants will be able to:
1. Design simple experiments using JMP
2. Brainstorm breakthrough solution sets
3. Determine associated effectiveness, costs and complexity of solutions
4. Prioritize solutions
5. Determine solution risks and associated action plans
6. Validate the effectiveness of the solution
7. Implement short term and long term solutions
8. Validate improvements using key metrics
Course Outline:
Section I
Design and Analysis of Simple Experiments
Experimental preparation
One factor experiments
Full factorial designs
Section II
Determine Breakthrough Solutions, Costs and Benefits
Creative problem solving for achieving breakthroughs
Mistake proofing
Brainstorm potential breakthrough solutions
Identify long-term versus short-term solutions
Assign costs and benefits to each potential solution
Section III
Assess Solution Risks
Failure Modes and Effects Analysis
Risk assessment matrix
Minimize potential risks
Section IV
Validate Solutions Using a Pilot
Plan the pilot, run the pilot and collect data
Summarize results of the pilot
Section V
Implement Solutions
Develop an implementation plan
Implement and monitor the solution
Section VI
Measure Solution Effectiveness
Measuring improvement impact with project metrics
Linking improvements to financial performance and customer satisfaction
