This course is designed for those individuals working directly on transactional Six-Sigma projects and serving as Black Belts or Green Belts. It is assumed they come from a variety of backgrounds and disciplines and will be working on non-manufacturing business processes across the company. Tools and examples are in direct support of transactional and business operation related projects.
On-Site Course
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Public Course
Currently Unavailable
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Course Objectives:
Upon completion of the course the participants will be able to:
1. Establish metrics and performance standards for the project
2. Develop a data collection plan associated with key metrics and project charter
3. Develop operational definitions for Xs and Ys and associated data tags
4. Select data collection sample size and compute summary statistics
5. Validate the data collection plan and associated measurement method
6. Use data to establish performance baselines and process capability
7. Structure process models for simulation and performance improvement
Course Outline:
Section I
Determine Project Metrics and Critical Xs and Ys
Determine project metrics
Determine critical Xs and Ys for root cause analysis
Section II
Determine Operational Definitions
Determine operational definitions
Determine additional data tags required
Section III
Establish Performance Standards
Determine the performance standards for all Xs and Ys
