This course is designed for those individuals working directly on transactional Six-Sigma projects and serving as Black Belts or Green Belts. It is assumed they come from a variety of backgrounds and disciplines and will be working on non-manufacturing business processes across the company. Tools and examples are in direct support of transactional and business operation related projects.
On-Site Course
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Public Course
Currently Unavailable
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Course Objectives:
Upon completion of the course the participants will be able to:
1. State the Company Six-Sigma strategy and supporting infrastructure
2. Clearly identify and define an improvement project, problem statement, objectives and goals
3. Generate a financial analysis and stakeholder analysis for the project
4. Use the SIPOC method to map out a high-level process flow including customer and supplier relationships
5. Map the process to understand the "is" and "should be" conditions
6. Provide project leadership for Six Sigma improvement projects
Course Outline:
Section I
Introduction to Six-Sigma
What is Six Sigma?
What makes Six Sigma work?
The DMAIC roadmap
Roles and responsibilities for Six Sigma
Section II
Define Problem, Objective, Goals and Benefits
Define problem, objectives and scope
Determine goals
Financial analysis and strategic benefits
Section III
Determine Customer Requirements and CTQs
Determine Voice of the Customer (VOC)
Design and analysis of Customer surveys
Convert VOC into critical to quality (CTQ) parameters
Define specifications for all CTQs
Section IV
Define Resource/Stakeholder Analysis
Resource analysis
Team formation
Stakeholder analysis
Section V
Develop Project Plan
Determine detailed tasks, timelines and construct plan
