Audience and Purpose:
This course is designed for those individuals working directly on transactional Six-Sigma
projects and serving as Black Belts or Green Belts. It is assumed they come from a variety
of backgrounds and disciplines and will be working on non-manufacturing business
processes across the company. Tools and examples are in direct support of transactional
and business operation related projects.

Course Objectives:
Upon completion of the course the participants will be able to:

1. Select, implement and validate controls needed to sustain the gains of the
   improvements
2. Develop and implement scorecards and statistical process controls where needed
3. Identify long term process owner and needed involvement
4. Determine transfer issues and associated plan to sustain the project breakthroughs
5. Determine changes in the process that needs to be made to realize the benefits of
   the solutions
6. Determine and communicate further transfer and translation opportunities

Detailed Course Outline:

Determine Type of Control Needed
Measurement based controls
Documentation
Design
Inspection
Periodic checks
Incentives

Measurement Based Controls
Use of balanced scorecards and dashboards
SPC in transactional environments
Control charts for variables data
Control charts for attributes data

Implement and Validate Controls
Control implementation considerations
Control validation

Develop Transfer Plan
Determining the long-term owner
Elements of a transfer plan
Sustaining systems and reviews
Roles and responsibilities
Identify transfer and translation opportunities

Realize Benefits of Implementing Solution
Realize benefits of the project
Implement changes required to achieve the benefits

Close Project and Communicate Results
Project closure and communicate successes
Final project ROI
Team recognition